FREQUENTLY ASKED QUESTIONS FROM OUR CUSTOMERS
and additional information regarding business relations with Jersey53
YOU WOULD LIKE TO COME IN PERSON, BUT DURING THE WORKING WEEK THIS IS NOT POSSIBLE FOR YOU. CAN YOU ARRANGE A PERSONAL MEETING ON THE WEEKEND?
In case of an urgent order, and if it is not possible for you to have another term in the work week, you can arrange for personal meetings during the weekend and public holidays. We are inclined to our customers and understand the complexity of timetables, but please keep in mind that this above-standard procedure is not enforceable.
YOU HAVE A TIME TO RUSH AND DO NOT KNOW HOW MUCH TIME IT TAKES TO DESIGN, RECONCILE, MANUFACTURE AND SHIP YOUR ORDER. MAKE IT?
We are prepared and technically equipped for express orders within 5 working days, the standard production time is 3 – 4 weeks.
Everything depends on the selected technology, the complexity of demand and the total quantity. The sooner we obtain from the customer all the handouts, logotypes, names, numbers and requirements for color and editing, the sooner we send the design previews, and after the reconciliation, we give the documentation into production. Therefore, we recommend that teams first agree on the type and cut of clothing, compile a list of partners and sponsors whose logos will complement the overall design, and together with a list of names and numbers of players (Chart) to contact us electronically. We are also at your disposal on the telephone line, which you can find in section Contacts.
THE PLAYER/PLAYER NAME HAS CHANGED DURING THE PROCESSING OF THE CONTRACT: IS IT POSSIBLE TO CHANGE THE ORDER WITHOUT A PRICE INCREASE?
Once the preview of sportswear is approved for production, any changes made during this period may be charged, depending on the nature of the change. This also applies to changes in player names and numbers.
YOU WANT TO PRODUCE PRODUCTS ACCORDING TO THE CONTRACT FROM PREVIOUS YEARS, WITH ONLY MINOR CHANGES: HOW TO ORDER PROPERLY AND WHAT NOT TO FORGET?
Since our database retains all the suggestions from previous communication with you, you can re-tract from the past order in the new demand, ideally by adding the date you agreed to the final form and adding information on whether the logotypes of your team Changed or not.
Each of our orders contains several sets of files for each new adjustment and we would like to avoid errors in the choice of the substrate by first sure before processing the new order, that we are based on the same, last approved documents. Please report all changes in advance and preferably highlighted in the text.
THE SHIPMENT OF YOUR TEAM CLOTHES HAS ARRIVED, BUT UNTIL THEN, NEW TEAMMATES AND TEAM MEMBERS HAVE BEEN ADDED TO YOU. IS IT POSSIBLE TO ORDER A FEW MORE PIECES OF THE SAME PRODUCT AND DESIGN?
All designs and designs are safely stored on our server, so it is possible to order a smaller number of products from one piece. Due to the innovation of technology, it is important to know that the material and shades of color may vary with time.
ARE YOU INTERESTED IN FAN PRODUCTS THAT SUPPORT YOUR TEAM, BUT YOU DON’T HAVE ANYONE WHO WOULD MAKE THEM FOR YOU: DO I FAN MERCHANDISE AND GIFT ITEMS?
If you would like to add sports fan items to your offer and please your fans, we encourage you to visit our promotional items section here. The catalog is regularly updated for each year, so please inform yourself about the current offer and availability of the subject before the order itself. We accept orders from 100pcs above, with the smallest possible quantity varying for each product. For example, this limit is lower for textiles than the minimum quantity removed from the Advertising textiles section.
YOU HAVE SEEN AN INTERESTING CUT OF CLOTHES OR COLLAR, WHICH IS NOT IN OUR STANDARD OFFER: ARE WE ABLE TO PRODUCE THIS?
Our technical equipment allows you to create different cuts and designs. If you are interested in non-traditional clothing, outside of our traditional product range, our graphic designers are here for you. This service also falls within the section of the above-standard orders, therefore each such contract is processed in a special scheme with different valuation and time processing compared to normal production.
YOU ARE INTERESTED IN TAILOR-MADE JERSEYS FOR PLAYERS WITH A NON-STANDARD CHARACTER: IS IT POSSIBLE TO SEW CLOTHES OUTSIDE THE OFFERED SIZE TABLES?
Yes, you can create pieces of clothes in the same design for sizes outside the table. This service is charged according to the complexity of the modifications.
YOUR TEAM FOCUSES ON A DIFFERENT KIND OF SPORT THAN IN OUR STANDING OFFER: CAN WE DESIGN AND MAKE JERSEYS FOR YOUR NON-STANDARD SPORTS CATEGORY?
Yes, we will be pleased to extend our range of activities beyond the commonly known sports categories. Here we follow mainly the quantity and cut of the required clothing, special elements, which is possible to add common clothing (reflective surfaces, printing special places, combinations of substances…) and other parameters such as measurements (according to table/outside our tables).
DID YOUR SHIPMENT STILL NOT ARRIVE DESPITE THE AGREED TERM?
Even this scenario can occur once, despite the fact that we are doing everything that is our best.
If you need to agree on the replacement term of delivery and receipt of the contract, we will inform you in advance.
Once this is not done, it is advisable to notify us of this, we as quickly as possible to find and remove the cause,
And we will give you the order as quickly as possible.
WHAT WARRANTY DO OUR PRODUCTS HAVE?
The standard warranty for purchased goods within the Czech Republic is 2 years for consumer goods,
and the best option is to contact us with your reclamation asap, and we will arrange a refund or a possible compensation.
Everything depends on the nature of the claim, the extent of the damage and the history of the order communication, which also could cause misunderstandings.
NOWHERE ON OUR SITE DO YOU SEE CONTACT ON THE COMPLAINT DEPARTMENT: WHO TO CONTACT AND WHEN CAN I RECLAIM THE PRODUCTS?
When the situation arises when you discover a defect in an item in the range that stray from the standard behavior of worn clothing, you can contact us with photographic documentation and a description of the defects you send to our Sales Representative: firstname.lastname@example.org, or email@example.com.
The more information about the found mismatch, the more you will speed up the complaint process.
For example, you can claim errors such as printing and embroidery defects, defect in the surface of fabrics, taken parts, or inaccurate traps and appliques, do not fit each other according to the view, etc.
All our products undergo technical final inspection and are hand-packed, yet, if any defect slips under microscope, we will be glad if you notify us and we shall put things in the right condition.
HOW LONG DOES IT TAKE TO CLAIM?
The normal period of the decision on the nature and resolution of the complaint with the customer is realized within three days. The complaint process lasts at most thirty days from the date that follows the date you submitted the complaint. The discharge means the removal of the defect, the replacement of goods, the refund or the granting of a discount. When the end of the period falls on a weekend or holiday, it moves to the next working day.
THE DELIVERY AND ITS CONTENT HAD BEEN PROBABLY DAMAGED BY THE DELIVERY SERVICE DURING THE EXPEDITION TIME. IS IT POSSIBLE TO CLAIM THE RETURN OF GOODS?
If the damage is caused by the carrier, our company will not be liable for damage.
Our packages are carefully packaged and taped to prevent damage to their contents during normal handling.
In circumstances where the consignment is damaged inside and demonstrably the error will be on our side, the contents of the shipment will be exchanged for new goods.
All possible complaints are dealt with individually, because they do not occur so often and their nature is different – that is, even solutions of difficulty require an individual approach. The latter is primarily oriented towards the satisfaction of our customers.
YOU HAVE RECEIVED THE DISTORTED GOODS AND THIS DISTORTION APPEARS WITH SOME TIME DELAY? HOW TO PROCEED?
As stated above, each case is dealt with individually. We strive to quickly handle all complaints and deliver the requested product to the customer in standard quality Jersey53. If you find damaged goods, please do not hesitate to contact us, either directly on the graphic that you order handled, or send us an email firstname.lastname@example.org. On which we handle all matters relating to contracts. It will help us if you attach photos of the detected caries to the message and describe whether and how the product was tampered with (e.g. if the jersey was worn, as long as the defect showed up).
For selected products, you can find a circle icon
Accent some properties or used elements.
To retrieve the list of icons, go HERE.
HOW TO PROPERLY CARE FOR SPORTSWEAR TO PROLONG THE LIFE OF YOUR JERSEY?
We recommend following the package leaflet on each product label to read how to properly care for your particular product. If you have taken the order without a label and want to see the correct procedure, please contact us and we will advise you. In general, we recommend washing all printed clothes face inwards, at 30 °-40 °c, not exposing drying underwear to long-term sunlight. Check if wear is not exposed to sharp edges of other pieces of your accessories, such as Velcro, and use lower temperatures when ironing. Also, it is not recommended to iron out the printed and sewn team logos for longer periods of time, due to the high temperature being able to burn thread fibers or to damage the print temperature. Normal ironing is not an obstacle.
YOU HAVE A SAMPLE OF MATERIAL FROM WHICH YOU WOULD LIKE TO SEW CLOTHES, BUT YOU DO NOT KNOW ITS OFFICIAL NAME. CAN YOU SEND IT TO US BY MAIL AND AGREE WITH US ON A SUITABLE AND AVAILABLE ALTERNATIVE?
Our company has its own, top supplier of materials suitable for sewing sportswear, therefore, if you insist on it will be the best,
When you come to try the material on “own skin” to us in the plant. The classic selection of substances can be found on these pages under the link MATERIALS, the atypical ones can be solved individually directly with our development center.
YOU WOULD LIKE TO CHANGE TEAM COLORS AND IMPROVE THE DESIGN THAT YOUR TEAM WOULD BE PRESENTING, BUT YOU DON’T KNOW HOW TO DO IT?
We will help you find your way to the new visual team by suggesting several color combinations and options for how the team graphically externalize and highlight in a given sports category and community.
YOU HAVE ARRANGED ON THE COLOR OF YOUR PRODUCT, BUT THEN CAME A SAMPLE THAT DID NOT MATCH THE AGREED SHADES YOU SAW ON YOUR COMPUTER. WHERE'S THE BUG?
Conventional monitors are calibrated in different colors, in contrast to printing technique. While the normal monitor display is in the RGB color spectrum (consisting of a different color ratio red: green: Blue), the printer works with the CMYK color spectrum (Turquoise: pink-purple: yellow: Black, which has a variety of individual shades significantly more extensive. At the same time, the saturation and brightness of the colors are distributed differently, so if you want to achieve clear and constant shades, it is advisable to use colors from the Pantone scale that have unique codes. While these colours are more expensive, their permanent use is one of the main elements of the promotion of all business entities, companies, and clubs, across the industry. The ideal case arises when you select colors directly at our company-we will only guarantee an exact colour match.
HOW TO SET THE COLORS OF YOUR MONITOR CORRECTLY TO MAKE ONLINE OVERVIEWS MATCH THE REALITY?
On the Internet, you will find many ways to achieve the best possible view for your device type. However, RGB mode is still
is not equal to the CMYK mode and is therefore not 100% match for the resulting product. The most visible change is reflected in shades of red, blue and black.
A FEW TIPS FOR CORRECT PREPARATION OF THE ORDER DOCUMENTS
» Color picker
Each color has its unified code, which makes it easier to arrange the right colours of the products. If you are unsure of the exact color codes of your team, use the online programs to determine the color code, such as the following: https://htmlcolorcodes.com/, or our Pantone stencil, which makes it easier and faster to arrange the colour of the selected elements. Darker white or horse Brown is not twice the appropriate color descriptions, from which our graphic designers have to create design designs.
We also remind you that setting the color display of all monitors do not exactly match the color printing.
100% of the color match will only be guaranteed when the exact Pantone color code is delivered.
» Names of players, numbers and possible selection of fonts
On our site can be downloaded chart, which is carefully completed with an inventory of all the persons for whom the contract will be completed, add the numbers of the players if they appear on the clothing, and check the diacritics of all names. At this stage, you can also consider the font type, namely font, and possible contour around it. More about the types of contours and font selection in the section Font types. Do not change the table, just fill in the contents with text.
» Inspiration and the right choice
See the gallery Examples of made-up jerseys, documenting their real form, and discussing with your team all pros and cons considering cuts of jerseys. This will quickly and efficiently get you to what you expect from the New Jersey and what you would like to receive in the finals of our production. This is because the order is modified on the basis of changes made by the customer.
You can share your experience with us and mention what you would like to avoid. Some prefer finer fabrics with the lowest weight, others heavier and more durable material. Sublimation printing is not tangible, so do not worry that together with the printing of many logotypes of sponsors there has been a significant load of sportswear.
» Correct measurement
To determine the size, measure the chest in the deepest breath state. We are confident that the undemanded tension of the material during movement will not add to your satisfaction. It also covers the measurement of the arm circumference of some types of clothing: it is appropriate to strain the muscles and measure the circumference of the widest place.
Most of our substances are flexible, durable and adaptable, but it is still good to follow the rule: “Twice measurement, once order.” If there is a change in the ordered size, a comment of type: “Hair longer” is not a quite correct formulation of the desired adjustment.
For each product, there is a size chart. You choose the most suitable for you.
» Sending image documents
Sending pictorial data is often a tough nut to break the teeth of a sports team.
If you are already sending an image in. jpeg format, we recommend a resolution of 300dpi. What this means is explained here: Wikipedia. Fortunately, you’ll find an online range of programs that will help you with a good preparation of all the image attachments. Not only can you change the format of your picture, choose for example. png, pdf, eps…, you can also influence the overall size and the mentioned resolution.
» Vector graphics vs. manual drawing
Please send us all the image files in the best format. CDR, EPS, AI or pdf.
In the extreme case, you can also process content in a format. JPEG or png. However, if it is possible to avoid this, you will solve a significant set of problems that might arise during design.
If you are drawing on manual artwork and would like to have a “redraw” image into vector graphics, we are able to do it for you, In the case of the team logo – for a fee, and in the case of design – free of charge, when ordering over 10 PCs.
In this case, we recommend that you send the image in the highest quality (300dpi), taken with a professional camera, or scan it directly, while keeping an eye on the underlying surfaces not too bright and lit, not too dark to Individual strokes, contours, and colors can be distinguished and processed from each other. Photos taken by mobiles are not very suitable.
» New order based on old materials
Would you like to reiterate your previous order from the past? Do you want us to base this job on creating new documents for your current order? The ideal procedure starts by poohlédnete in the email box after the last message with the final preview, which has been approved for production by you. If there is no further change to this substrate, you can send it as a default. Keep in mind that our graphic designers have at their disposal many interstage designs and generate new ones according to your decisions. Although the substrates are carefully classified and labeled, in time and depending on the nature of the communication, confusion, and inaccuracies can occur and we would like to avoid this as much as possible. The most common such errors relate to the chosen hue, the location of the logo and the number of pieces for each clothing size. This is especially recommended in circumstances where more people decided the contract and the communication took place on more than one email.
» Numerical designation of players and check before the production itself
Oh, the numbers… Not only does she change, she likes to be under her fingers as soon as a mass rewriting occurs. It is already so, we are only people and numeric keypad and the diligence always does not guarantee 100% accuracy and compliance. Everyone can subscribe, both customers and our graphic designers. Therefore, we recommend that you size charts Recheck all numbers and names with the added data.
» Phone orders
Do you order by phone? In general, everything that is said orally is also appropriate to write down so as not to forget anything.
In particular, we protect you and the accuracy of the entire order. The first drafting of the content of the telephone acceptance of the order is based on our side,
However, a small written recapitulation of your requirements will be welcome (for control purposes).
Please mark any changes in bold or in color.
» Express orders
Express orders we for an additional charge + 50% to the value of the order within 10 working days.