FREQUENTLY ASKED QUESTIONS FROM OUR CUSTOMERS
additional information regarding business relations
YOU WOULD LIKE TO COME IN PERSON, BUT DURING THE WORKING WEEK THIS IS NOT POSSIBLE FOR YOU. CAN YOU ARRANGE A PERSONAL MEETING ON THE WEEKEND?
YOU HAVE A TIME TO RUSH AND DO NOT KNOW HOW MUCH TIME IT TAKES TO DESIGN, APPROVE, MANUFACTURE AND SHIP YOUR ORDER. MAKE IT?
Everything depends on the selected technology, the complexity of demand, and the total quantity. The sooner we obtain from the customer all the handouts, logotypes, names, numbers, and requirements for color and editing, the sooner we send the design previews, and after the approval, we give the documentation into production. Therefore, we recommend that teams first agree on the type and cut of clothing, compile a list of partners and sponsors whose logos will complement the overall design, and together with a list of names and numbers of players (Chart) to contact us electronically. We are also at your disposal on the telephone line, which you can find in section Contacts.
PLAYER`S NAME HAS CHANGED DURING THE PROCESSING OF THE CONTRACT: IS IT POSSIBLE TO CHANGE THE ORDER WITHOUT A PRICE INCREASE?
YOU WANT TO PRODUCE PRODUCTS ACCORDING TO THE CONTRACT FROM PREVIOUS YEARS, WITH ONLY MINOR CHANGES: HOW TO ORDER PROPERLY AND WHAT NOT TO FORGET?
Each of our orders contains several sets of files for each new adjustment and we would like to avoid errors in the choice of the substrate by first sure before processing the new order, that we are based on the same, last approved documents. Please report all changes in advance and preferably highlighted in the text.
THE SHIPMENT OF YOUR TEAM CLOTHES HAS ARRIVED, BUT UNTIL THEN, NEW TEAMMATES AND TEAM MEMBERS HAVE BEEN ADDED TO YOUR TEAM. IS IT POSSIBLE TO ORDER A FEW MORE PIECES OF THE SAME PRODUCT AND DESIGN?
YOU ARE INTERESTED IN FAN PRODUCTS THAT SUPPORT YOUR TEAM, BUT YOU DON’T HAVE ANYONE WHO WOULD MAKE THEM FOR YOU - WE CAN DO THAT FOR YOU AND EVEN PRODUCE FAN MERCHANDISE AND GIFT ITEMS
YOU HAVE SEEN AN INTERESTING CUT OF CLOTHES OR A COLLAR, WHICH IS NOT IN OUR STANDARD OFFER: ARE WE ABLE TO PRODUCE THIS?
YOU ARE INTERESTED IN TAILOR-MADE JERSEYS FOR PLAYERS WITH A NON-STANDARD FIGURE: IS IT POSSIBLE TO SEW CLOTHES OUTSIDE THE OFFERED SIZE TABLES?
YOUR TEAM FOCUSES ON A DIFFERENT KIND OF SPORT THAN IN OUR STANDING OFFER: CAN WE DESIGN AND MAKE JERSEYS FOR YOUR NON-STANDARD SPORTS CATEGORY?
DID YOUR SHIPMENT STILL NOT ARRIVE DESPITE THE AGREED TERM?
If we need to agree on the change in terms of delivery and receipt of the contract, we will inform you in advance.
We always try to find and remove the cause of the delay as quickly as possible, so that we can give you your order as soon as possible.
WHAT WARRANTY DO OUR PRODUCTS HAVE?
NOWHERE ON OUR SITE DO YOU SEE CONTACT OF THE COMPLAINT DEPARTMENT: WHO TO CONTACT AND HOW CAN I FILE A COMPLAINT?
The more information about the found mismatch, the more you will speed up the complaint process.
For example, you can claim errors such as printing and embroidery defects, defect in the surface of fabrics, taken parts, or inaccurate traps and appliques, do not fit each other according to the view, etc.
All our products undergo technical final inspection and are hand-packed, yet, if any defect slips under the microscope, we will be glad if you notify us and we shall put things in the right condition.
HOW LONG DOES IT TAKE TO SOLVE THE COMPLAINT?
THE DELIVERY AND ITS CONTENT HAD BEEN PROBABLY DAMAGED BY THE DELIVERY SERVICE DURING THE DELIVERY TIME. IS IT POSSIBLE TO CLAIM THE RETURN OF GOODS?
Our packages are carefully packaged and taped to prevent damage to their contents during normal handling.
In circumstances where the consignment is damaged inside and the error will be on our side, the contents of the shipment will be exchanged for new goods.
All possible complaints are dealt with individually because they do not occur so often and their nature is different – every situation requires an individual approach. We are always primarily oriented towards the satisfaction of our customers.
YOU HAVE RECEIVED THE DISTORTED GOODS AND THIS DISTORTION APPEARS WITH SOME TIME DELAY? HOW TO PROCEED?
HOW TO PROPERLY CARE FOR SPORTSWEAR TO PROLONG THE LIFE OF YOUR JERSEY?
YOU HAVE A SAMPLE OF MATERIAL FROM WHICH YOU WOULD LIKE TO SEW CLOTHES, BUT YOU DO NOT KNOW ITS OFFICIAL NAME. CAN YOU SEND IT TO US BY MAIL AND AGREE WITH US ON A SUITABLE AND AVAILABLE ALTERNATIVE?
When you come to try the material on “own skin” to us in the plant. The classic selection of substances can be found on these pages under the link MATERIALS, the atypical ones can be solved individually directly with our development center.
YOU WOULD LIKE TO CHANGE TEAM COLORS AND IMPROVE THE DESIGN THAT YOUR TEAM WOULD BE REPRESENTING, BUT YOU DON’T KNOW HOW TO DO IT?
YOU HAVE AGREED ON THE COLOR OF YOUR PRODUCT, BUT THEN A SAMPLE CAME THAT DID NOT MATCH THE AGREED SHADES YOU SAW ON YOUR COMPUTER. WHERE'S THE BUG?
HOW TO SET THE COLORS OF YOUR MONITOR CORRECTLY TO MAKE ONLINE OVERVIEWS MATCH THE REALITY?
is not equal to the CMYK mode and is therefore not 100% match for the resulting product. The most visible change is reflected in shades of red, blue and black.
A FEW TIPS FOR CORRECT PREPARATION OF THE ORDER DOCUMENTS
A FEW TIPS FOR CORRECT PREPARATION OF THE ORDER DOCUMENTS
» Color picker
We also remind you that setting the color display of all monitors do not exactly match the color printing.
100% of the color match will only be guaranteed when the exact Pantone color code is delivered.
» Names of players, numbers and possible selection of fonts
You can download a chart on our site, which has to be carefully completed with an inventory of all the persons for whom the contract will be completed, add the numbers of the players if they appear on the clothing, and check the spelling of all names. At this stage, you can also consider the font type, namely font, and possible contour around it. More about the types of contours and font selection in section Number types. Do not change the table, just fill in the contents with text.
» Inspiration and the right choice
You can share your experience with us and mention what you would like to avoid. Some prefer finer fabrics with the lowest weight, others heavier and more durable material. Sublimation printing is not tangible, so do not worry that together with the printing of many logotypes of sponsors there has been a significant load of sportswear.
» Correct measurement
Most of our substances are flexible, durable, and adaptable, but it is still good to follow the rule: “Measure twice, order once.”
There is a size chart for each product. Choose the most suitable one for you.
» Sending image documents
If you are already sending an image in. jpeg format, we recommend a resolution of 300dpi. What this means is explained here: Wikipedia. Fortunately, you’ll find an online range of programs that will help you with good preparation of all the image attachments. Not only can you change the format of your picture, choose for example. png, pdf, eps…, you can also influence the overall size and the mentioned resolution.
» Vector graphics vs. manual drawing
In the extreme case, you can also process content in a format. JPEG or png. However, if it is possible to avoid this, you will solve a significant set of problems that might arise during design.
If you are drawing on manual artwork and would like to have a “redraw” image into vector graphics, we are able to do it for you. In the case of the team logo – for a fee, and in the case of design – free of charge, when ordering over 10 PCs.
In this case, we recommend that you send the image in the highest quality (300dpi), taken with a professional camera, or scan it directly, while keeping an eye on the underlying surfaces, not too bright and lit, not too dark so that individual strokes, contours, and colors can be distinguished and processed from each other. Photos taken by mobiles are not very suitable.
» New order based on old materials
» Players numbers – check before the production
» Phone orders
In particular, we protect you and the accuracy of the entire order. The first drafting of the content of the telephone acceptance of the order is based on our side, however, a small written recapitulation of your requirements will be welcome (for control purposes).
Please mark any changes in bold or in color.
» Express orders
Express orders we for an additional charge + 50% to the value of the order within 10 working days.